Recent content by VoletCom

We do have business accounts. EU, UK, Switzerland (both Visa and MC) as well as Turkey, Israel (Visa only) business accounts can get ADV Europe plastic and virtual cards in EUR and USD which are basically the same as cards for personal accounts in these eligible countries. Meaning the cards are...

We can only provide information from our card vendor, and according to them this is about limits. These cards showed transactions in early December at least. Currently we are being told by the vendor that they are in talks with UnionPay about this, and that things are looking good. We will be...

Advcash did not do any reporting previously, and this won't change in 2023. So no and no.

Not sure where you got the 'need' from. Nobody needs to do anything. Whoever feels their funds are not safe on that particular card for any reason (even though they are perfectly safe), and whoever wants to urgently withdraw these funds from the system, they have the option to unload the funds...

SEPA deposits and withdrawals are fully available for eligible users and were never unavailable actually. They're not down for whoever owns one. Existing cards are fine. We are just not offering new cards because of too many delivery and other operational issues with this particular vendor...

We just mentioned it above -- we knew that card loads will be unavailable soon, so we recommended people to load them while it was still possible. It is an unfortunate coincidence that this was followed by the vendor's limit issues. At the time we had no information about any such problems...

We have multiple cards including Visa, Mastercard, UnionPay, plus multiple account withdrawal options (that are all up and running). The current card issues are limited to UnionPay only, our relatively new card product. Card loads are temporarily not working, and there are temporary limit issues...

Of course, like I just said, we have had European cards for years, international cards since last year, we also had different international cards in 2020 that unfortunately did not last very long. The brief period when we had no physical cards at all was around 2017/2018.

Which specific cards do you have in mind? We have several kinds and recently we added more. EUR/USD cards for Europe, Turkey and Israel have been around for years, and last year we added international options.

Unfortunately, these new issuing partners are processing things quite slowly. We are not currently accepting new orders for these cards until all pending orders are shipped. They will be shipped eventually, it's just that it takes longer than we have been told.

The way things work now, we do not get involved in these things. It is up to every client to settle these matters on their own in their respective jurisdiction.

The support operator mentioned AML to you (which was not a great idea in the first place, admittedly) only meaning things like purpose of payment, source of funds et cetera. Nobody involved is doing any reporting, third party processing gateways never have enough customer info for that. Just...

Not just the amounts matter, number of transfers per month too. Not sure why we would get into this much detail about your local bank transfers here tho. You are wrong to suggest there is any reporting going on, this is what's important here.

Nothing to do with reporting though. Exceeding a certain monthly transfer limit is also an AML alert, so additional information may be requested. Most users do not experience this. Not really. They receive very limited customer information, if any, during processing, which is not sufficient...

You were told that a transaction was delayed for AML reasons? Sounds unusual, what kind of transaction was it about? We have never done and are not currently doing any reporting. KYC/AML is a given, of course.