Bankera verification delay

[Lower]

It has been more than 7 days since submitted my docs ( ID+address ) yet no account update.
Already contacted support and they assure soon will get an update.

Pls let me know if that is normal time for verification ? I try to find out on-site but didn't get any time frame to complete verification process.

 

[bubbledouble]

they take long time. no response to me neither after 5 days!

 

[Gediminas]

Hey,

Yes, they have a big backlog of the applications. Expect some delays.

Normally my clients get onboarded faster, but this is only because I am able to push some urgency buttons.

 

[fasu]

I made the firts two steps in a couple of days, but last one a week ago and still waiting

 

[fasu]

I contacted today by chat (i had a incoming transaction pending because of verification).
About 5 minutes later verification suceded.
So may be a chat helps speeding the process