They are still painful to work with .. terrible communication .. my last transfer took7 weeks before they told me that for compliance reasons they were cancelling the transfer. No explanation of what the transgression was , so I began another transfer request and 3 days later it was completed.
No way to run a bank , and far to worrying that you have lost all your money as they just dont respond to any of the communication channels they provide for you.
I'm in the process of emptying my account bit by bit and wont be using them going forward.
The final interesting aspect will be getting the last €6000 that they require for no fees .. because at that point i will be teeling them to close the account . Given their terrible coms and the slow transfers .. I might have to wait some time to see the last bit .. or maybe never.