Dear Lloid,
Thank you for your message.
Here at Sterling, we prefer to communicate with our customers in writing to have a record of what has been discussed as it is easier to manage client enquiries across the teams this way.
I would encourage you to send your enquiry to me...
Dear Sir/Madam,
My name is Catherine and I am the Head of Customer Support Service here at Sterling.
Apologies for the delay in coming back to you regarding your earlier message here - please note my team monitors public forums on regular yet time-permitting basis.
Due to security reasons, we...
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