Recent content by dmitrip

If you are waiting for a refund, make sure you complain to the Ombudsman. It seems this is something TW takes more or less seriously. Here's their final response: The amounts left in both your personal and business TransferWise profiles have been refunded on Friday, the 20th of September 2019 -...

After waiting for 93 (calendar) days, Transferwise has refunded the full amount.

Response from Ombudsman: Thanks for your email. We are currently experiencing a back log because of the high number of cases we've received in the recent past. As a result, the time it's taking before a case is allocated to a case handler is in excess of three months. I can only apologise for...

@Elve It has now been 86 days. Following your advice: Regularly remind them to process the refund, filed a complaint with the regulator, putting pressure on them via Twitter/Trustpilot

Hi Elve. Thanks for sharing. I am on day 79.... Filed a complaint with the Financial Ombudsman and putting (some) pressure on them in Twitter.

Hi Hera. Did TW send a notice before refunding the money? Like we finished the DD and will refund on such and such date?

Hi Hera. Thanks for sharing the news! This gives us all hope!

Hello. Transferwise has been holding over 8000EUR since June 19, 2019. In response to an official complaint, they proposed I turn to the Financial Ombudsman Service