I think you should talk to the merchant to get the charge back.
It could be a charge booked on the card before blocking it.
I also think the bank is doing the right thing
Can you explain how is the OTC procedure for example in Kraken, how it works and from which account they transfer the money, a common one for example from frick bank or how it works ?
It is nedeed open an account in the company's name at kraken for otc ?
Why otc and not normal, because it...
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