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Wrkmail is a UK-based virtual office provider offering premium business address services across London. We help startups, freelancers, remote workers, and international businesses build a professional UK presence without the cost of a physical office. Our services include: Virtual Business...

The stripe account is registered in an EU company and the new merchant is in a UK LTD name. I am the director of both. Currently the DD mandate is setup. When I have had to process a refund usually the money for the refund is deducted from the sales that occur on the same day or the following...

In this instance my best option may be to just email all the customers I intended to refund and advise them to contact their bank and file a chargeback.

Ok this is basically what I wanted to know. I thought if I processed the refunds then the customers would be refunded and I could deal with stripe myself at a later date but your comment suggests otherwise. Prior to having my own factory I relied on a third party who decreased the product...

I have been running a business for a year now. Turnover has been £350k. Stripe has been my payment processor but I have just obtained a new merchant account with a different provider (Rapyd). Through a number of unfortunate circumstances I have a backlog of orders which I cannot fulfil. I plan...