Dear friends,
Currenxie ran compliance on some large payments and decided to block the account (all the docs were given) and said go ahead and withdraw, we will refund stuck payments. Refunded 5 figures and next day locked it as "other fees" and went dark. Withdrawals are unsuccessful too, everything is stuck for more than 1 month now. Also they wanted a call, which was attempted but the team was late, so they canceled and nothing happens (I assume British nature of their heads). Support is yapping "our CT will be back to you regarding the call". I don't understand one thing, if the account is blocked why withdrawal is not possible - monkeys???
Please help to understand how to manage them, should I write some love letters or seek lawyer in HK?
Currenxie ran compliance on some large payments and decided to block the account (all the docs were given) and said go ahead and withdraw, we will refund stuck payments. Refunded 5 figures and next day locked it as "other fees" and went dark. Withdrawals are unsuccessful too, everything is stuck for more than 1 month now. Also they wanted a call, which was attempted but the team was late, so they canceled and nothing happens (I assume British nature of their heads). Support is yapping "our CT will be back to you regarding the call". I don't understand one thing, if the account is blocked why withdrawal is not possible - monkeys???
Please help to understand how to manage them, should I write some love letters or seek lawyer in HK?