bitfinex crypto exchange

Some Bitfinex clients have received the following email: What are your thoughts on this? I am really disappointed by this email, and a lot of customers are going to stop using Bitfinex because of this.

I want to know what is the best crypto currency Exchange around, cheapest and most reliable? It don't has to be the chepeast but preferrable, I walso want to know the most reliable Exchange service, some which don't hold the crypto for ages before they Exchange them into real Money or the...

What do you think about https://www.bitfinex.com/ ? It looks like one of the major platforms around to trade all kind of crypto and token's around. It looks very complicated even using their TOUR which explains Things well it looks overwhelming to me. Do you have any experience using this...