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Actinic Orders do not download

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Jackie2009ws

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A client has had this intermittent problem for a while and it would seem to be getting worse.


When a customer places an order the payment process is paypal.


They always get the PayPal confirmation of the order. But sometimes Actinc will not send a confirmation.


My client now believes that the lack of order confirmation from Actinic prevents the order downloading.


The client reports that all is ok with Actinic so I am stumped here.


My only thought was a database issue.


Any thoughts would be greatly appreciated.
 
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