any airwallex user please share information

[PurpleBlack]

hello
airwallex approved my account yesterday and now i have some 19.200 gbp coming in which was sent less than an hour ago through chaps
account is for uk ltd with uk resident director with uk passport
does anyone here use airwallex,so far i see only posts of people who have been rejected but no actual usecase explanation
do they annoy you for sums like this one?what if i get 150.000 euro which will come sooner or later because of a contract we will be signing on monday with a client?
i can only use emis so no physical bank and i know wise for example wont annoy you sometimes for sums like that like they havent a relative who constantly uses them for large sums

 

[chrisgerth]

I use Airwallex for a year now, doing 5 figures monthly. No questions so far except once when I paid a freelancer in Moldavia (just had to provide invoice to get it sorted, compliance responds swiftly). I also asked them once specifically if the account has any limits in terms of receiving and sending money - answer was no limits at all.

 

[myhand]

one year with airwallex, all good with larger amounts.

 

[diatessaron]

I've been using them for one of my companies and so far, they're the best I've ever come across. The largest amount I've moved through the account is in the 5 digit range tho so I can't say anything related to 6 figs one but I don't think they're going to be a problem. Thing with Airwallex is that they have a very difficult onboarding process but they leave you alone after, unlike, for example Revolut which will give you an account in minutes and then bother the life out of you.

 

[bigdaddyleon]

Never had any problems

 

[internationalgangster]

using airwallex with HK entity for 4+ years.

they DO seemingly random KYC checks. Like suddenly they want to see documentation for a specific transfer.
Sometimes they froze our account while the check was ongoing, sometimes the account works like normal, just the transfer is frozen until they accept the documentation.

One time they decided that they don't like the recipient, cancelled the transfer and told us: you cannot send money anymore to that recipient.

Our transactions are 5-figures and the monthly volume is 5-6 figures.

ALL in ALL good financial service provider.

 

[karlx]

I have been an Airwallex user for 2 years for one of my companies. Transacting 5 figure almost monthly. Sometimes they ask for proof like invoices or more documents. If you are worried about 6 figure transaction, you can always contact your rep in advance, so that sudden account freezing won't happen.

 

[Roo]

I just got a few transfers coming into my new airwallex account for a US LLC, 2 were fine the 3rd got blocked and now I've been waiting for a few days to hear from them although I sent their support monkeys the invoice for the transfer they blocked right when I created my account weeks ago as they emailed me saying I should send them justifying documents when I am expecting payments. So far awful experience compared to Wise and it's no more than 5 digits in total plus they also take a fee for incoming transactions.

 

[cuno]

I'm still with airwallex never had the slightest problem.

 

[internationalgangster]

they usually send you a few questions about business relationship, invoice, website, maybe communication logs.

if you just sent their "support monkeys" the invoice, that might not be enough.
I can tell you that if you approach KYC with that attitude, most banks will kick you out.

 

[dirtyharry]

I can tell you that if you approach KYC with that attitude, most banks will kick you out.

What do you mean?

Do you really have to send them communication with your customers to proof a payment ?

 

[internationalgangster]

What do you mean?

"support monkeys" .
those people decide wether your bank account stays open or not.
Being friendly and overdeliver will get you much more far than "i already sent you an invoice weeks ago what do you want"

Do you really have to send them communication with your customers to proof a payment ?

not always, but sometimes they ask for that. (I do speak from actual experience)
Probably if the previously sent information is not enough.

 

[JackAlabama]

"support monkeys" .
those people decide wether your bank account stays open or not.
Being friendly and overdeliver will get you much more far than "i already sent you an invoice weeks ago what do you want"




not always, but sometimes they ask for that. (I do speak from actual experience)
Probably if the previously sent information is not enough.

id of course would not provide this as its confidential. Or only in a highly redacted form. They have no claim to such things.
But one should in such a case always be prepared to abandon such intrusive providers.

they usually send you a few questions about business relationship, invoice, website, maybe communication logs.

if you just sent their "support monkeys" the invoice, that might not be enough.
I can tell you that if you approach KYC with that attitude, most banks will kick you out.

i approach kyc with a big middle finger attitude. I can recommend to do it.
You will be left with a few very chill solutions (but circle thru a big number).

Its like dating.

 

[Forester]

"support monkeys" .
those people decide wether your bank account stays open or not.
Being friendly and overdeliver will get you much more far than "i already sent you an invoice weeks ago what do you want"




not always, but sometimes they ask for that. (I do speak from actual experience)
Probably if the previously sent information is not enough.

id of course would not provide this as its confidential. Or only in a highly redacted form. They have no claim to such things.
But one should in such a case always be prepared to abandon such intrusive providers.


i approach kyc with a big middle finger attitude. I can recommend to do it.
You will be left with a few very chill solutions (but circle thru a big number).

Its like dating.

Both the attitudes described above are possible, IMO. Everyone should perform his own evaluation, what is more suitable for him. (I, personally, would never disclose a full communication with the client; but some excerpt possibly – of course not without the client's consent and approval.)

Particularly re: Airwallex US, they used to be communicative and OK (differently e.g. from Airwallex NL /or even HK last time/). But of course, it all depends on how you presented them your business. They are, as per my experience, curious about it – but predictable in their functioning (BTW, it's a complete complement to Wise, they ask not so much but are really unpredictable).

 

[apres777]

I use Airwallex frequently, works smooth most of the time (HK Company).

They occasionally ask me for documents regardless of the amount. What's a bit frustrating sometimes 2-3 months after I made / received the payment. For certain transactions I had to provide them with contracts etc (6 figure transactions)

Besides that I consider them def. one of the better EMIs out there.

Regarding onboarding it seems like they are not the "biggest fans" of UK companies but for HK I never had any issues with them