Can not withdraw from Paysera Account

[Lauraa]

Hi there!

This is our first experience with Paysera System.
After 3 months of using their services, we have faced certain investigations, that caused services limitations, and as a result, it is turned to be impossible to withdraw the money from the account.
Who has had such experience? What to expect?

 

[Marie Manila]

What kind of transfers did you do? What kind of investigations were that?
Was it a personal account?

 

[Lauraa]

We were receiving money from individuals. Received several requests from the clients to return the money, but with the explanation that transfers were made by mistake, any special complaints.
Then everything started, we received notification about limitations. Any information on the type or nature of these investigations was not provided.
They say nothing.

 

[Elitegold7]

We were receiving money from individuals. Received several requests from the clients to return the money, but with the explanation that transfers were made by mistake, any special complaints.
Then everything started, we received notification about limitations. Any information on the type or nature of these investigations was not provided.
They say nothing.

Let me make a wild guess) Are u running an Unregulated Forex Business Account? If yes then not only Paysera but any bank/EMI will shut you down the moment they find this out. Which us what exactly Paysera did when they received multiple requests to recall wires from Individuals banks. This happens only in Unregulated Forex/CFDS/Derivatives. I use Paysera for business for my UAE company and have regular 6 figure transfers inbound & outbound & have no issues what so ever dealing with them. And no i do not work for Paysera & am not promoting them in any way. DYOR

 

[Lauraa]

Let me make a wild guess) Are u running an Unregulated Forex Business Account? If yes then not only Paysera but any bank/EMI will shut you down the moment they find this out. Which us what exactly Paysera did when they received multiple requests to recall wires from Individuals banks. This happens only in Unregulated Forex/CFDS/Derivatives. I use Paysera for business for my UAE company and have regular 6 figure transfers inbound & outbound & have no issues what so ever dealing with them. And no i do not work for Paysera & am not promoting them in any way. DYOR

They are pretty good, we do not call into question their authority. The only issue is the current investigations, with which we have no clue how to deal.
And no, we don't deal with Unregulated Forex Brokering, neither with Casino. But it is not a point.
The question was if someone had such experience so we could know what to expect from them.
Anyway thanks a lot for your reply.

 

[Fred]

Let me make a wild guess) Are u running an Unregulated Forex Business Account? If yes then not only Paysera but any bank/EMI will shut you down the moment they find this out. Which us what exactly Paysera did when they received multiple requests to recall wires from Individuals banks. This happens only in Unregulated Forex/CFDS/Derivatives. I use Paysera for business for my UAE company and have regular 6 figure transfers inbound & outbound & have no issues what so ever dealing with them. And no i do not work for Paysera & am not promoting them in any way. DYOR

Do you use Paysera with private account or with business account? Just wondering because Paysera told us that the company need to have public company register that they accept them what UAE don't have.
By the way I'm talking about local UAE company and not offshore.

 

[Elitegold7]

Do you use Paysera with private account or with business account? Just wondering because Paysera told us that the company need to have public company register that they accept them what UAE don't have.
By the way I'm talking about local UAE company and not offshore.

Business Account. Yes my company is Local and live for 8 years now. There is a DED link that allows any one to verify license & status of any Dubai registered local business 24/7.

 

[JohnLocke]

OP, what business are you into and how did you use the account? I mean, did you put a lot of money there and transfered it around or?

 

[curiousmarv]

No personal experiences but got report from 2 friends (before somebody asks: no dodgy businesses or transactions). They block account, you need to proof source of funds. Takes 4-6 weeks to unblock. Then everything works as normal. It seems it happens with higher volumes on Paysera out of the blue without warnings.

 

[Lauraa]

No personal experiences but got report from 2 friends (before somebody asks: no dodgy businesses or transactions). They block account, you need to proof source of funds. Takes 4-6 weeks to unblock. Then everything works as normal. It seems it happens with higher volumes on Paysera out of the blue without warnings.

We would be happy to prove the source of funds, provide the contracts, but they do not request nor provide any information.
Thank you for your comment.)