Defending against chargebacks

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tongyun

Offshore Agent
For those of you who have had to deal with chargebacks, what can you share with the rest of us? Have you figured out a way to defend yourselves against people who are trying to work the system just to get a free product?
 

jamesb

Offshore Agent
If you have the proper documentation on all your sales then you should be able to defend yourself against any improper chargebacks. What I also do is make sure that I send my funds to another account daily so that the funds are not there in case of one of those charge backs.
 

chrisis

Offshore Agent
Having proof of the sale is the only way you can defend yourself.


If you are selling digital products, then the situation becomes a lot trickier.
 

jamesb

Offshore Agent
You don't only need proof of sale but also proof that you actually send the product to that person. I would not know how you could proof it if you provided some types of services.
 
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