Defending against chargebacks

[tongyun]

For those of you who have had to deal with chargebacks, what can you share with the rest of us? Have you figured out a way to defend yourselves against people who are trying to work the system just to get a free product?

 

[jamesb]

If you have the proper documentation on all your sales then you should be able to defend yourself against any improper chargebacks. What I also do is make sure that I send my funds to another account daily so that the funds are not there in case of one of those charge backs.

 

[chrisis]

Having proof of the sale is the only way you can defend yourself.


If you are selling digital products, then the situation becomes a lot trickier.

 

[jamesb]

You don't only need proof of sale but also proof that you actually send the product to that person. I would not know how you could proof it if you provided some types of services.