Documentation denied by EMI

[russelw65]

Hello wise people,

I am onboarding with an EMI.

Has anyone ever had issues with automatic authentication procedures and documents (PoA in this case) getting rejected as it was "not an original document" or might have been "edited"? I think this is the system saying no, not a human, as it was REJECTED very quickly.

Thanks

 

[Simon4466]

What was the filetype? Did you submit a PDF or JPEG/PNG images, this may cause issues if scanned or something for instance (dumb fake detection software may be used it sounds like).

 

[aniglo22]

Did you check the exif data ?

 

[Forester]

I think this is the system saying no, not a human,

For sure. All these checks are done by sw.

What was the filetype? Did you submit a PDF or JPEG/PNG images,

These are usually the only file types allowed for such a purpose (PoA).

Did you check the exif data ?

This is one from the most frequent problems with JPEGs. But there is a bunch of other possible triggers. Without inspecting the particular file it is not much possible to judge and give a reasonably founded advice

As a general rule, if you are not a really IT skilled person, listen to the rule KEEP IT SIMPLE, STUPID. E.g. if asked for a scan, take a sheet of paper with PoA (even if you had to print it), put it into a scanner and tell the scanner to produce the format that is requested; then do not touch the file – not even rename. (And e.g. if you are asked for a PDF and your scanner produces just images then do not convert it by yourself but ask someone skilled to do it.)

 

[klausschwab]

While at the topic of EXIF data, on OSX if you have brew you can download exiftool with brew install exiftool and then do exiftool -all= filename.jpg to remove all EXIF data from filename.jpg.
exiftool is also available on Linux.

 

[Forester]

While at the topic of EXIF data, on OSX if you have brew you can download exiftool with brew install exiftool and then do exiftool -all= filename.jpg to remove all EXIF data from filename.jpg.

True; but an image having no EXIF data at all looks suspiciously, too, in some/many cases; in such cases data should be just properly modified (and you must know what to do).
(In addition, exiftool can fail, eventually – IIRC – and a manual check is a must. There are also other tools like exiv2 but again, this is a task for a skilled person.)

exiftool is also available on Linux.

As it is a set of Perl modules, it should be available anywhere where Perl is available, i.e. on any UN*X system and even on MS Windows, I guess

 

[jorge]

Print and rescan the the document and don't change anything, worked for me in all instances.

 

[russelw65]

What was the filetype? Did you submit a PDF or JPEG/PNG images, this may cause issues if scanned or something for instance (dumb fake detection software may be used it sounds like).

It was a PDF

Did you check the exif data ?

No I did it. Delete it all?

 

[Steve3000]

I know it sounds like I'm a 10-year old boy playing at James Bond, but whenever I have to take a photo/copy/scan and send something like this, I always print a very tiny code in the smallest font possible and stick it to the document in a place where it won't be noticed. The code contains the date and name of bank/organisation requesting the document. Simply for traceability/security. So far, never a problem.

 

[russelw65]

I know it sounds like I'm a 10-year old boy playing at James Bond, but whenever I have to take a photo/copy/scan and send something like this, I always print a very tiny code in the smallest font possible and stick it to the document in a place where it won't be noticed. The code contains the date and name of bank/organisation requesting the document. Simply for traceability/security. So far, never a problem.

Why? How does that help?