There will not be any delay. You must be getting a mail from their support on receiving your money. But anyways the sender must have the transaction details of sending the money. So you can claim your money with those details. But do not delay in contacting them
It normally takes time depending upon the geographical location you are in. Since the epassporte servers are not updated frequently it would take its time. However I am sure if your id is correctly entered then you would get payments in a matter of time.