Is there a was to contact Wise once they closed your account?

[Sean Restling]

Email, chat, phone.. anything. Thanks

 

[Martin Everson]

See below


https://wise.com/help/contact/chann...t&contactReason=compliance&supportLanguage=en

 

[wellington]

Did the trick before.

Kristo Käärmann	CEO
Email	[email protected]

Why did they shut the account though?

 

[Sean Restling]

See below


https://wise.com/help/contact/chann...t&contactReason=compliance&supportLanguage=en

This is unfortunately useless, just BOT preformatted replies.


Basically after they deactivate your account you have no access to your transactions, a PayPal withdraw was supposed to have been refused by Wise and sent back to my PayPal but it didn’t happen, so I’d need to ask to double check that transaction.

Also, the refund of the balance of my Wise was sent to my Bankera account 3 working days ago, but still hasn’t shown up, which is a bit worrying.

 

[EliasIT]

Also, the refund of the balance of my Wise was sent to my Bankera account 3 working days ago, but still hasn’t shown up, which is a bit worrying.

I would try to ask Bankera for that transfer! Wise transfer are always on time.

 

[wellington]

This is unfortunately useless, just BOT preformatted replies.


Basically after they deactivate your account you have no access to your transactions, a PayPal withdraw was supposed to have been refused by Wise and sent back to my PayPal but it didn’t happen, so I’d need to ask to double check that transaction.

Also, the refund of the balance of my Wise was sent to my Bankera account 3 working days ago, but still hasn’t shown up, which is a bit worrying.

Bankera -> Crypto related?

This is unfortunately useless, just BOT preformatted replies.

email the ceo above.

 

[Sean Restling]

I would try to ask Bankera for that transfer! Wise transfer are always on time.

That is true Wise was so fast. Bankera is a snail, when I fill up my car using Bankera's card the pre-authorized amount hangs on for ages before they actualize the real amount I spent, with Wise it was practically instant.

CEO was emailed, email didn't come back so was received, but I doubt he'll be bothered to answer.

I've used this link if anyone without an account needs to contact them
https://wise.com/help/articles/2235393/how-do-i-make-a-complaint

 

[csp dubai]

just open a case with theregulator they will contact you in a matter of minutes , they are very afrid of complains trust me

 

[Sean Restling]

Edit: Bankera cleared the funds, they were just doing checks apparently, as soon as I sent proof of funds documentation funds from Wise cleared.

 

[diatessaron]

You can do so through Twitter. There's a bot there too but if you reply with "human" a couple of times a human will start chatting with you.

 

[uranio]

one of my business accounts was deactivated (not terminated yet) with 12k euro inside, after 1 week I emailed the CEO asking to refund my money, received refund on other bank account (private and different name than wise benficial owner) after 24 business hours.
Account still deactivated and under "investigation".

 

[markymark]

one of my business accounts was deactivated (not terminated yet) with 12k euro inside, after 1 week I emailed the CEO asking to refund my money, received refund on other bank account (private and different name than wise benficial owner) after 24 business hours.
Account still deactivated and under "investigation".

what did you do in order for them to deactivate your account? (if you don't mind me asking please)

 

[Alexmorgan]

what did you do in order for them to deactivate your account? (if you don't mind me asking please)

Some times you do nothing

 

[uranio]

Nothing specific, I just used the account to receive payments from eBay for 1 year, only few transfers to the same person every X time. (no wise customer)

 

[koohl]

Nothing specific, I just used the account to receive payments from eBay for 1 year, only few transfers to the same person every X time. (no wise customer)

Where is this person located, Russia ?

 

[uranio]

Where is this person located, Russia ?

no, UK.