Mailjet suspended our account, no mails are send from OCT right now.

[JohnLocke]

Without any warning Mailjet.com suspended our account, they don't give any reason not do they want to help unsuspend the account.

It's like PayPal did last year, they leave their paying customers without a reason of suspending an account, what a messy company.

We are looking into an alternative to quickly replace them, if someone has any suggestion, please feel free to post here.

We apologize for the trouble, but it is our of our hands.

 

[Jerry1911]

Try Postmark or Amazon SES

 

[JohnLocke]

Thank you for the suggested.

Do they MASK / avoid sending the servers IP address as Mailjet does? That's an important part I should have mentioned above.

 

[Marzio]

Do they MASK / avoid sending the servers IP address as Mailjet does?

What do you mean?

Unless you buy a dedicated IP address mails will be sent from a shared pool IP address

 

[JackAlabama]

Without any warning Mailjet.com suspended our account, they don't give any reason not do they want to help unsuspend the account.

It's like PayPal did last year, they leave their paying customers without a reason of suspending an account, what a messy company.

We are looking into an alternative to quickly replace them, if someone has any suggestion, please feel free to post here.

We apologize for the trouble, but it is our of our hands.

mailchimp
mailgun
sendgrid

but since it is not entirely out of this world to think this forum is not liked everywhere, I'd try to make a few ready on hand and maybe not using a European company which take a front row seat in virtue signalling.

For example mailgun is in Texas where free speech means more than the empty shell it is in Europe..

 

[JohnLocke]

Unless you buy a dedicated IP address mails will be sent from a shared pool IP address

Last year we had a really knowledgeable guy from OCT to help us with hints about how to get rid of the DDOS attack we were under, he knew a lot and also told us that we had to avoid mail services that reveal our servers IP address when we send out emails (it was in the email header). That is what Mailjet does, they don't reveal our IP.

I have no clue about it, that why I ask.

Unfortunately I don't have his emails any longer and never asked him what his username was here, so I can't figure out who he was, but hope if he read this that he maybe will contact us as well.

For example mailgun is in Texas where free speech means more than the empty shell it is in Europe..

very true... thank you for the links, much appreciated...

 

[Marzio]

we had to avoid mail services that reveal our servers IP address when we send out emails.

Yes, that's true if you send emails from OCT servers but if you use any of those SMTP providers you'll be sending from their servers so that's not a problem.

Deliverability is a key factor in sending emails and not SMTP providers are non par.

Take a look at this comparison.

You could be spending a lot of money with an email provider thinking that they are good while the reality could be that half of your emails never reach the inbox.

I would suggest you to go either with activecampaign: they are veeeery good or sendinblue / sendgrid.

I tried nearly them all and those are the ones with gave me the best results.

Amazon could be good too but you'll have to ask them to take you off the sandbox and explain what your business is about and they didn't move me out from the sandbox for a whither business than yours.

 

[EliasIT]

This is the most grotesque thing you can do to customers, and then it does not matter if they have broken the rules or not. For a specific reason, everyone has the right to know.

 

[JohnLocke]

Yes, that's true if you send emails from OCT servers but if you use any of those SMTP providers you'll be sending from their servers so that's not a problem.

Deliverability is a key factor in sending emails and not SMTP providers are non par.

Take a look at this comparison.

You could be spending a lot of money with an email provider thinking that they are good while the reality could be that half of your emails never reach the inbox.

I would suggest you to go either with activecampaign: they are veeeery good or sendinblue / sendgrid.

I tried nearly them all and those are the ones with gave me the best results.

Amazon could be good too but you'll have to ask them to take you off the sandbox and explain what your business is about and they didn't move me out from the sandbox for a whither business than yours.

Last thing, if someone really wanted to DDOS you he could do it with a really easy domain intelligence.

You got my attention, please check you PM box

 

[Jerry1911]

Do they MASK / avoid sending the servers IP address as Mailjet does? That's an important part I should have mentioned above.

They send from their own IP. OCT backend server IP will stay hidden.

 

[JohnLocke]

Thank you. They are very responsive already speaking with some provider right now

 

[palermo55]

moosend is very good

 

[Marie Manila]

If you have someone in your team with the knowledge how to set up a secure mailserver, I would recommend to order a small VPS somewhere, setup a mailserver on your own and use that one only for sending mails. You can configure the server to remove all header data (like the IP of the OCT server). Don't forget to block all unnecessary incoming ports on that mailserver. If someone tries to DOS you, he will only DOS the mail server.
However, this requires some knowledge of server administration.

 

[JohnLocke]

That is a wonderful suggestion @Marie Manila - we have such guys available, will discuss it with them.

We expect this issue to be solved within the next 3 - 4 hours.

 

[EliasIT]

hope it will work soon

 

[JohnLocke]

Looks like we managed to replace Mailjet... thanks for the help in this thread folks... much appreciated.

 

[Forester]

If you have someone in your team with the knowledge how to set up a secure mailserver, I would recommend to order a small VPS somewhere, setup a mailserver on your own and use that one only for sending mails. You can configure the server to remove all header data (like the IP of the OCT server). Don't forget to block all unnecessary incoming ports on that mailserver. If someone tries to DOS you, he will only DOS the mail server.
However, this requires some knowledge of server administration.

I understand what you mean; and it can really be an ultimate solution; but setup and maintaining the SMTP server today is really a hard task, heavily depending on that where you are to send e-mails (as you very probably know, especially “popular“ e-mail providers have a really crazy delivery policy)...

That is a wonderful suggestion @Marie Manila - we have such guys available, will discuss it with them.

Really, if they are really qualified, so willing to accept this challenge (I admit that do not consider myself uneducated at IT field but I would not take this; it really needs a specialist), go for it . At least, it would be perfect to have it ready as a backup.

Looks like we managed to replace Mailjet... thanks for the help in this thread folks... much appreciated.

Congratulations!
BTW, on this occassion it might be interesting to check, what e-mail providers are members using, discuss it with the competent persons and evt. either tailor the solution or, perhaps, offer members some education (but I do not think that people appearing at this forum are using Gmail )

 

[JohnLocke]

Thanks for the input @Forester - much appreciated.

 

[KDX]

Thank you for the suggested.

Do they MASK / avoid sending the servers IP address as Mailjet does? That's an important part I should have mentioned above.

You should separate services into their own server(s).. Hiding the IP address when sending mail actually is counterproductive since it will decrease the "trustworthiness score" of your domain(s) when sending mail from them.

I can try to help if you need but I'm not familiar with whatever system OCT is running on so any advice I can give is limited.

 

[JohnLocke]

Thank you, your help is much appreciated...it looks like we figured it all out for now. Will get back to you should we require any help.