My bitsafe account just got "locked" - "Transactions not allowed"

[chanel]

So how long do i need to wait.

 

[Martin Everson]

So how long do i need to wait.

As mentioned at least a week maybe sooner. Your request will be in a queue and there will be other customers ahead of you in the queue.

 

[chanel]

Still no answer what can i do ?

 

[chanel]

As mentioned at least a week maybe sooner. Your request will be in a queue and there will be other customers ahead of you in the queue.

I still waiting what can i do ?

 

[redeye]

I still waiting what can i do ?

pray

 

[chanel]

Any other numbers i can call? Or samenhang.

 

[chanel]

pray

Any tips?

 

[Martin Everson]

I still waiting what can i do ?

Ok it does not sound good.

Correct me if I am wrong but has it only been around 5 working days since you mailed them?

Maybe:

1. Send them a follow up email
2. Read their terms and condition in regards to any mention of support response times.
3. Escalate using their complaints procedure

Failing all this then go to step 4 below

4.

 

[chanel]

Did you self has this problem to ?

 

[redeye]

I’d suggest giving them a call to find out what’s going on and ask to speak with someone who can assist you directly.

 

[chanel]

Already did and they say need to wait to answer on the mails.

 

[MikeM1953]

You will get a reply from YourSafe within 2-3 weeks of your account being frozen. The reply will ask for additional documents and explanations regards incoming transactions on your account.

Once you send these it will take another 2 weeks or so for your answers to be reviewed. Then, as long as your use of the account is within their T&C and you have provided documents to show that is the case, the account will be unfrozen.

There is no way to speed up the procedure unfortunately, as is the case with just about every bank or EMI.

 

[chanel]

They blocked my account now and asked for a bank to transfer my money to.
I did that with documents also.
How long will take it now before they send my money to my other bank?

 

[greenline]

They blocked my account now and asked for a bank to transfer my money to.
I did that with documents also.
How long will take it now before they send my money to my other bank?

On Monday.

 

[chanel]

How do you know that ?

 

[chanel]

Still nothing

 

[Martin Everson]

We are all still praying for you if its any help