Paypal Customer Service Issues

[chrisis]

Is it just me or is Paypal's customer service horrid? First of all, the fact I have to call in A LOT is an issue. Then their automated computers that answer the phones are so complex.


Then the wait times are horrendously long! Once you get a representative, they are so slow and barely know what they are doing.


I am sick of it!

 

[SysOp]

Paypal is a huge company, and fact is, they don't care any longer as much of their customers / users as they did in the beginning. If you submit a support ticket through the control panel it takes ages to get an automatic answer, if you ask them to solve some minor problems it also takes ages.


Sad to say so, but better don't get any issues with your PayPal account because there is no support at all!

 

[andrew25]

I have to agree with you. PayPal still has a long way to go in satisfying its customer needs in a comfortable and an efficient way. Many of my friends got frustrated with PayPal customer services.