The other day I made an exchange from BTC to ETH using ShapeShift | Cryptocurrency Exchange | Simple Coin Conversion and everything was going good until aprox 1 hour later where the system suddenly say, contact a cryptocurrency specialist!! I posted all the data they requested i.e. order number, link, screenshot etc. and got a reply that it takes up to 14 business days to get an answer!! 14 fucking days, I losy €500 in their shitty crap system! I hope there will come a lot of competition that will beat the crao out of this silly Company. How can a company with this size don't care more than to take 14 days to sort peoples issues out with their system? I assume they are doing a lot of Money this way, if they to this 1000 times a day with each order to be 500 euro it's a fucking €500,000 per day! Can you imagine how much Money people loose this way?