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Transferwise (Wise) Legal Action in process

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Hydrogene75

New member
Take a look at this website: https://wise.com/help/articles/2932693/how-is-wise-regulated-in-each-country

All of the companies in their group are licensed. Do you really think they would be able to get all those licenses if they were all shell companies?

TransferWise is not a laundromat EMI based in Latvia, they are a publicly listed company with subsidiaries all over the world (ok, so was Wirecard but still...)

Neteller is also licensed in Europe and has the reputation of not cooperating with law enforcements and have lax AML laws
 

fredouille1973

New member
Thank you fro advise but it's not a waste of time as in Australia we have more acts pursuant to which they will be taken to court. These include Consumer Act, Fair Trading Act and others. Also in Common Law it is different how T&Cs are treated vs Europe. TW is licensed in Australia and therefore there is jurisdiction here to sue them. It only takes a good thinking and lawyer to act outside of square and to approach cases like this from another side. So we shall see. Oh, and please don't forget that there is no suppression on disclosure of details to reporters and mass media, if you know what I mean.

it would be interesting in did if TW has a licence too operate in Australia.. if not, then you local law could apply.. but not easy usually you need to apply in the country of residence of the other party, so not in Australia, I guess your local court will declare itself not competent

usually financial institutation can close account for any reason and don't disclose, as for example SAR are not disclosed to clients and can justify a closure
 

fredouille1973

New member
I would say the most efficient thing to do to bullshit them is to contact their bank LHV.EE and send tons of complains... they will forward to TW.. Banks don't like complain, cost time, people..
 

Hydrogene75

New member
I would say the most efficient thing to do to bullshit them is to contact their bank LHV.EE and send tons of complains... they will forward to TW.. Banks don't like complain, cost time, people..

They will just advise them to take proceedings against Wise. The bank is not responsible for this kind of matter.
 

Sols

Staff member
Mentor Group Gold
LHV has no relationship with you, so they will just ignore the complaints or tell you to go speak with Wise. It doesn't take up much time to ignore unsubstantiated complaints. They might ask Wise to explain where these complaints come from but it's extremely unlikely you'd be able to get LHV to kick out Wise.

Wise is such a big customer of LHV that it would be a significant financial loss for the bank.
 

fredouille1973

New member
LHV has no relationship with you, so they will just ignore the complaints or tell you to go speak with Wise. It doesn't take up much time to ignore unsubstantiated complaints. They might ask Wise to explain where these complaints come from but it's extremely unlikely you'd be able to get LHV to kick out Wise.

Wise is such a big customer of LHV that it would be a significant financial loss for the bank.
of they will not ignore, even without a relation, they must treath all complain when the funds went through them

it is a question of number of complain received, kick out no, but wise solving the issues on complains yes
 

Sols

Staff member
Mentor Group Gold
of they will not ignore, even without a relation, they must treath all complain when the funds went through them
Do you have much personal experience working in compliance at financial institutions? These complaints go right to the bin. The bank has zero obligations towards you. They are not legally required to help or even listen to you.

A record might be kept of them and if a disturbing pattern emerges (signs of money laundering), action might be taken. For trivial matters such as customer dissatisfaction, it'll go nowhere.
 

fredouille1973

New member
Do you have much personal experience working in compliance at financial institutions? These complaints go right to the bin. The bank has zero obligations towards you. They are not legally required to help or even listen to you.

A record might be kept of them and if a disturbing pattern emerges (signs of money laundering), action might be taken. For trivial matters such as customer dissatisfaction, it'll go nowhere.

in did, i work in this business especially, complains goes to bin, without answer but they are counted. this is a part of compliance regulatory obligation to monitor complains on a client...
 

Hydrogene75

New member
Do you have much personal experience working in compliance at financial institutions? These complaints go right to the bin. The bank has zero obligations towards you. They are not legally required to help or even listen to you.

A record might be kept of them and if a disturbing pattern emerges (signs of money laundering), action might be taken. For trivial matters such as customer dissatisfaction, it'll go nowhere.
Exactly ! This is not the bank job ! This is a job for a court of justice
 

uplana

Corporate Services
Mentor Group Gold
Here is an update for my situation:
today after about 11 day later the account closing, they have refunded me.
So all is good, you may be happy and move on to the next EMI?
 
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