Why PayPal is asking customers to pay by card if they have a balance?

Admin

Forum Moderator
Staff member
Hello,

Yesterday a forum member asked why he had to pay with card while he has a balance on his PayPal account to cover the charges.

The last day I have seen the same, there were sufficient of funds on the account when I wanted to pay someone but still PayPal required me to pay by card.

Has someone any idea what this is about?
 

Lucas0511

New Member
Only Paypal support can give you the definitive answer, but sometimes when they judge a service/seller "problematic" they require paying by card regardless of active balance.
 

OTR365

Building Trust
Entrepreneur
Was this payment perhaps an air fare? If yes, they might consider this particular airline's future uncertain.
 

botero

Member
I'm not sure if it's related but Paypal in Mexico recently disabled the ability to use and keep balances. Now all accounts must be linked to a Mexican (or American) bank and any money transferred to Paypal will be automatically withdrawn to your bank. Existing balances cannot be transferred out and can only be withdrawn to a bank.

Translated article here
 

Madman

Active Member
This can happen if the seller is attempting to set up a regular payment or "save your paypal details", (e.g. subscription service) instead of a one-off single payment. Some websites have a tick box that let you disable this at check-out.
 

KJK

Building Trust
Entrepreneur
This can happen if the seller is attempting to set up a regular payment or "save your paypal details", (e.g. subscription service) instead of a one-off single payment. Some websites have a tick box that let you disable this at check-out.
This. Another situation can be when the merchant wants to charge you in their currency (e.g. GBP) and your Paypal balance is in another currency (e.g. EUR).

It happened to me multiple times that instead of offering to convert the amount (with their rip-off rates) the only option was to pay with a card. When the currencies (merchant wanted and I had) matched, I was able to pay with the balance. Honestly I don't know this for sure and I even remember that the option to convert it was there a few years earlier and now it is just missing, either completely or partically.

I totally hate Paypal even though I'm mostly on the buyer side. I'd probably hate it even more on the merchant side.
 
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