Wise blocked a transfer close my personal account, had the word "Russia" in the reference field

[karishi]

Today I woke up hungover in Mykonos and read the following email by Wise:

Hello Nicola,

We don’t process transfers directly or indirectly connected to the Russian Federation.

We’ve cancelled and refunded the transfer #XXXXXX. We can restrict accounts if they go against our internal policies.

Having recently visited Russia for tourism with my girlfriend, I was worried someone had stolen my account: I had never made any transfer to Russia, or any linked entity.
Then after checking better, I discovered that the "transfer linked to the Russian Federation" was a 320 EUR transfer my girlfriend ( absolutely not Russian and from a EU account ) made to me to give me back money she owed me, unfortunately with written in the reference: "VACANZE RUSSIA". Wise decided that Russia in the reference meant it was related to Russia. Let's hope AI becomes good soon

 

[JohnnyDoe]

and the word vacanZe contains a forbidden letter, how dare you!

 

[jafo]

How dare you take a vacation to Russia. Come on, man!

 

[DarkRevoMan]

Today I woke up hungover in Mykonos and read the following email by Wise:

Having recently visited Russia for tourism with my girlfriend, I was worried someone had stolen my account: I had never made any transfer to Russia, or any linked entity.
Then after checking better, I discovered that the "transfer linked to the Russian Federation" was a 320 EUR transfer my girlfriend ( absolutely not Russian and from a EU account ) made to me to give me back money she owed me, unfortunately with written in the reference: "VACANZE RUSSIA". Wise decided that Russia in the reference meant it was related to Russia. Let's hope AI becomes good soon

Never provide more information than needed.

 

[Alexmorgan]

As you see

The forum is lit with Wise problems

They will close it soon or later

Now you triggered the redflag and i advice you to move your money slowly to another account under your name

 

[scooterguy]

Your gf is smarter than you think. She has no intentions of giving you back that money

 

[sriracha]

Blocked my salary 3 times for 2 weeks every time, no reason given, also no reason given for unblocking it.

Since the rename and redesign, the woke took over and they will bury it.

 

[wellington]

Blocked my salary 3 times for 2 weeks every time, no reason given, also no reason given for unblocking it.

Since the rename and redesign, the woke took over and they will bury it.

What industry do you work in, how are the payments made to you (international?).

What country are you resident in?

The forum is lit with Wise problems

Hearing that expats in asia are being forced to re-verify their accounts or loose them also.

 

[sriracha]

Nothing exotic and it has worked in the past, also account is years old.

Wise is over.

 

[MagicMatt]

Wise is the new paypal. It just takes time before they freeze and close your account.

 

[benbao]

Sorry but aren't they correct? The transaction is linked to Russia given that it's for a holiday you spent there. As so often with the issues here it's more you just being difficult and asking for issues rather than wise creating them. If you don't need your account there just close it and don't provoke problems such as the one you post here

 

[billwobblestick]

I had a similar email when reference included the word 'bullet'

 

[backpacker]

Hearing that expats in asia are being forced to re-verify their accounts or loose them also.

Can confirm that with regards to the Philippines. Re-verification is an easy process when you have permanent residency and a BIR tax ID.
Reason: They transferred all PH customers to their new venture "Wise Pilipinas Inc.".

However, it has become pretty uninteresting to use these guys: Too expensive, too complicated, too many limitations (new transactional limit: PHP 400'000.- or it's equivalent in foreign currency).

 

[jafo]

PHP 400'000

Is this like US$7000?

limits is One-time? Monthly? Yearly?

 

[BigUnicorn]

my girlfriend (absolutely not Russian) made to me to give me back money

Of course not... if she was Russian she'd never even think about wiring you one penny!

 

[lavel]

Nothing exotic and it has worked in the past, also account is years old.

Wise is over.

What's your point?

Wise works wonderful for me?

 

[csp dubai]

forget wise , i have friend wich account has beem closed 6 mounths ago he wait the refund still

 

[backpacker]

Is this like US$7000?

limits is One-time? Monthly? Yearly?

Yes, in USD this would be about $7'000.-.
Limit is per transaction.
However, if you do more than one transactions per month of that size, expect a lot of questions due to local AML (PHP 400k) and local BSP (PHP 500k) remittance regulations.

 

[Henn and Rich]

I am more surprised that a gf would pay you back lol

Where I come from, there is no chance of any gf of mine paying me back for anything, alas it is in our culture

 

[myhand]

I can't say that it surprise me that they responded like this. However, I would have imagine that a big company like Wise would contact their customer in such case to get clarification.