I'm sharing this review to provide others with a clearer understanding of what to expect when working with UniqP, and to offer some insight beyond the initial promises and marketing language.
This is by no means intended as a criticism or attack on the company. I genuinely believe that with improved communication and greater transparency, UniqP has the potential to be an excellent solution for many.
I first came across UniqP through online forums and made initial contact with Michael on September 24, 2024.
Over the course of two months, we had multiple calls and in-depth conversations, which led us to proceed with a Hong Kong (HK) setup. The first payment was made on December 17, 2024.
Timeline of Events:
- January 16, 2025 – We received our first Stripe account and were informed to await the Airwallex account.
- January 30, 2025 – We were told the Airwallex account had been denied, and the entire setup would need to be replaced.
- February 19, 2025 – I was asked to wire the second portion of the payment, but due to my wife giving birth, I was unavailable.
- February 28, 2025 – I contacted Michael, only to be told that my setup had been delivered to another client because I hadn’t responded for 10 days. I expressed my dissatisfaction, stating that such actions should not occur without prior notice. As a result, we were told we’d have to wait a couple more weeks.
- March 12, 2025 – The new company setup was delivered.
- March 13, 2025 – The second payment was made, and a new Stripe account was provided the same day.
- March 17, 2025 – Airwallex account delivered.
From here, we began exploring implementation options. This is when discrepancies started to surface. Although we were repeatedly assured that everything would work as promised, several critical features,such as Apple Pay,were missing from their iframe. We were told to use a third-party provider, Paytree, to enable full functionality. This added another €300/month in costs.
We paused implementation and engaged in numerous back-and-forth discussions with Michael and the team.
- May 23, 2025 – We went live with their iframe solution, still without Apple Pay. We followed the team’s instructions: warming the account, accessing Stripe and Airwallex via proxies, etc.
- June 2, 2025 – Stripe banned the account. The team attempted recovery, but it was ultimately unsuccessful. We requested Airwallex be implemented immediately to keep operations running. Airwallex Payments was approved the same day, but implementation response times were extremely slow.
- June 9, 2025 – We were informed that to use Airwallex, the website had to be moved from Tilda to WordPress,something that would take another 1–2 days. I asked Michael why this requirement wasn’t mentioned earlier, especially since Stripe had been banned six days prior and we had clearly requested Airwallex deployment. There was no response or explanation.
We also requested a replacement Stripe account, but were told they had none available. Instead, we were offered a UK setup. We pushed back, as we specifically paid for the HK setup and were assured the solution was “bulletproof” (as stated in their marketing). Yet our Stripe account was banned within 10 days. Now we’re being offered what feels like a downgraded solution,one that reportedly costs almost half of what we originally paid.
- June 12, 2025 – We were initially informed that the Stripe account would be replaced within 24–72 hours. However, we’re now being told that a full setup is required, which could take up to six weeks. Meanwhile, there has been no update on the migration of the website from Tilda to WordPress. As a result, we can't deploy Airwallex Payments, and we’ve been unable to process any payments for the past 10 days,and counting. Neither Michael, nor the developers are answering regarding this matter.
Summary:
There have been numerous promises,many of which have not been fulfilled. The proposed solution was far from “bulletproof,” and communication has been consistently slow, often leaving us feeling unsupported. We've had to follow up repeatedly just to receive basic updates or responses. At this point, we are without both a Stripe account and an Airwallex Payments account,the core components of the service we paid for,and are left having to chase the team for any form of update, response, or accountability.