Today announced that Secure Document Systems, a payment solutions
provider for businesses, has chosen Pivotal Relationship to manage its customer support area, sales force initiatives and accounting activities. Secure Document Systems will deploy the first phase of its CRM solution in its customer support area, providing employees with a robust solution for managing effective customer relationships enterprise-wide.
Secure Document Systems chose Pivotal Relationship because of the solution's superior out-of-the-box functionality, standardized reporting, customizability, and scalability. Pivotal Relationship's call tracking and call escalation capabilities plus the ability to build an up-to-the-minute, customized knowledge base will enable Secure Document systems to automate its business processes and leverage its corporate communication. In the future, Secure Document Systems plans to develop a customer self service Web site and enable its customers to access the company's knowledge base through its Web site, further enhancing the customer support function.
Thanks to all friends