cex.io withdrawal is pending

[extremedox101]

hi

i exchanged bitcoin for wire transfer in the first days of new year . the wire request is not confirmed after 10 days - normally they approve next day.

i had in mind it's holidays season+ weekends so i was calm . but today 12 January ?? i sent email from 3 days still didn't get reply .

it's my 3rd experience with them bitcoin >wire . two have been successful and arrived on time lower volumes .

anyone else experience delay with them right now? amount is couple of thousands dollars btc from blockchain wallet

this start to smell bad . what i should do next if it takes longer report them ?

 

[bamboozlethemall]

hi

i exchanged bitcoin for wire transfer in the first days of new year . the wire request is not confirmed after 10 days - normally they approve next day.

i had in mind it's holidays season+ weekends so i was calm . but today 12 January ?? i sent email from 3 days still didn't get reply .

it's my 3rd experience with them bitcoin >wire . two have been successful and arrived on time lower volumes .

anyone else experience delay with them right now? amount is couple of thousands dollars btc from blockchain wallet

this start to smell bad . what i should do next if it takes longer report them ?

looks like you are getting fucked.

 

[Jorozey]

In their help center they say it can take up to 7 days for them to respond.

CEX.IO Help Centre

CEX.IO Help Centre

support.cex.io

 

[extremedox101]

In their help center they say it can take up to 7 days for them to respond.

CEX.IO Help Centre

CEX.IO Help Centre

support.cex.io

thanks , where its say that ? in the automatic reply they say 80% of emails answered in 24 hours and up to 2 days

looks like you are getting fucked.

yes it's looks like that .

any financial authority specially crypto related i can report to ?

 

[Jorozey]

The bot is linked to the email they receive the inquiries on, so I guess it applies to the email you sent them.

 

[extremedox101]

The bot is linked to the email they receive the inquiries on, so I guess it applies to the email you sent them.

View attachment 4411

i see thanks for the attention , i received reply in their chat that they will escalate the support ticket to finance department .

i think they are preparing something nasty as i don't believe this s**t . for most part i made the request during the holidays but they are plenty of days in the middle which were business days and confirmation should take a place. now when get busted they will say they did not notice the exchange because it was performed in holidays we are sorry

so it's better to make complaint quickly before they get their s**t together.

 

[bamboozlethemall]

i see thanks for the attention , i received reply in their chat that they will escalate the support ticket to finance department .

i think they are preparing something nasty as i don't believe this s**t . for most part i made the request during the holidays but they are plenty of days in the middle which were business days and confirmation should take a place. now when get busted they will say they did not notice the exchange because it was performed in holidays we are sorry

so it's better to make complaint quickly before they get their s**t together.

Try your luck and see.

 

[Jorozey]

i see thanks for the attention , i received reply in their chat that they will escalate the support ticket to finance department .

i think they are preparing something nasty as i don't believe this s**t . for most part i made the request during the holidays but they are plenty of days in the middle which were business days and confirmation should take a place. now when get busted they will say they did not notice the exchange because it was performed in holidays we are sorry

so it's better to make complaint quickly before they get their s**t together.

You're welcome, update us when you have some more news.

I hope you receive your funds as soon as possible.

 

[extremedox101]

Try your luck and see.

thanks

You're welcome, update us when you have some more news.

I hope you receive your funds as soon as possible.

i appreciate it .

they keep updating me via chat but not much details given. it's seem they lost the wire transfer and their payment partner did a mistake however they are not willing to disclose information .

now they are saying they trying to solve the issue . i thought it's compliance trap first when i saw the funds wasn't received at my bank account after 10 days.