Account closed
Thank you for your recent trades with Currencies Direct.
We have to advise you that as a company authorised and regulated by the Bank of Spain, we are required to undertake security checks on all our client’s payments before remittance. This a compulsory regulatory requirement which on occasion may delay a payment. I have to advise you that on this occasion the security checks on your payment request have not passed our checks and as a result we will be unable to complete your inbound payment. Any funds we hold for you will be remitted back to you in due course.
I would also like to confirm that Currencies Direct have taken a business decision to close your account with us with immediate effect.
If you would like to submit a formal complaint, please refer to our terms and conditions, which you can find
here for your reference, where you will be able to see the process to raise any potential grievance. With respect to your previous email, we specifically refer to sections 10.7 and 18 of the attached terms with respect to liability to which you may refer.
If you have any questions, please don’t hesitate to let us know.