Emerald24 issue

[artem]

Payment to Banking Circle IBAN, provided by Emerald, was rejected because of the sender's jurisdiction (Zaporizhzhia, Ukraine). Emerald sent a message that money was returned due to their internal policy and this amount wasn't received by Ukrainian company. It has been lasting since Nov 2022 and they (Emerald) still can't give me a SWIFT confirmation for this transaction.
Maybe somebody has the same experience.
Thanks in advance.

 

[Lincoln Burrows]

You think we have the SWIFT reference for your transfer?

 

[TheCryptoAnt]

If this region (Zaporizhzhia) is blacklisted because of the war, then theres nothing you can do cause they cut out of SWIFT.
Consider the money gone until that situation resolves itself.

 

[Sols]

The funds aren't gone but it can take a long time to recover them. Ask the sender to initiate a SWIFT trace or reversal.