This is kind of weird, I tried opening account yesterday and everything worked smoothly.
Maybe for general information: GoldenSuisse charges a 275CHF KYC Fee (However, this is only payable if the onboarding process is successful. This is quite fair actually)
The point I don't quite understand about GoldenSuisse and find somewhat confusing is the question of whether GS can also be used for banking? I read a lot about trading with precious metals and the possibility of storing gold, which is very attractive, as well as a Mastercard issued by GS, but nothing about "online banking".