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Malaysia bank adds 5% fees/taxes for international payments?

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Nov 1, 2020
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Hi

I have a client who says that every international payment (through banks, credit card, western union or any other method) has 5% fee/tax added automatically on top of payment.

Any idea what's this fee for?

Also, is trying to avoid paying this fee considered illegal? The client is not that open to talk about it, nor to see if it's actually required (legally.)