Sterling payment Service HK block your money

[alek9898]

Hello,

My company have an account in 1sterling.com Sterling payment service based in HK,
I try to send the transfer 100k, to an Europe account 1 month ago.
Before they validate my transfer Im waiting more than 2 weeks, "due" to the compliance form, and after they requested a lot of document, they finally validate the transfer with the mention "Agreement is in place".
After 5 days the transfer was validate by Sterling, the "support" answer me that they are delay cause of intermediary banking, what they never speak about before I order the transfer.
Now after more than 1 month of ordering the transfer, the support don't answer me, or only 1 time every 10 days.
What is my solution ?
I read a lot of bad things from Sterling and I don't know what to think ?

Can somebody share his experience with Sterling, for exemple ? Did the order was hold during more than 1 month ?
Do you have some contact in Sterling to go ahead and try to solve the order of transfer money ?

Im afraid that this bank stole the money of the client, or block the money.

Please I need your help, and I will be very happy to discuss with someone who can help me.

Best regards,
Alek

 

[JohnnyDoe]

Nothing new here, this is how banks work. Hire a lawyer, send a letter, then sue the bank.

 

[alek9898]

Nothing new here, this is how banks work. Hire a lawyer, send a letter, then sue the bank.

Ok but maybe some other people have other contact ? I saw there is one <moderated, no person names> from Sterling, and I write to her, and I see sometimes some staff of sterling answer it here.
If not ok I will contact a lawyer do you have any recommendation for lawyer in HK ?
Thank

 

[JohnLocke]

You may find people in the below thread belonging to Sterling Payments
https://www.offshorecorptalk.com/th...ion-with-sterling-payments-and-bizonex.38244/

 

[Lloid]

Hello,

My company have an account in 1sterling.com Sterling payment service based in HK,
I try to send the transfer 100k, to an Europe account 1 month ago.
Before they validate my transfer Im waiting more than 2 weeks, "due" to the compliance form, and after they requested a lot of document, they finally validate the transfer with the mention "Agreement is in place".
After 5 days the transfer was validate by Sterling, the "support" answer me that they are delay cause of intermediary banking, what they never speak about before I order the transfer.
Now after more than 1 month of ordering the transfer, the support don't answer me, or only 1 time every 10 days.
What is my solution ?
I read a lot of bad things from Sterling and I don't know what to think ?

Can somebody share his experience with Sterling, for exemple ? Did the order was hold during more than 1 month ?
Do you have some contact in Sterling to go ahead and try to solve the order of transfer money ?

Im afraid that this bank stole the money of the client, or block the money.

Please I need your help, and I will be very happy to discuss with someone who can help me.

Best regards,
Alek

Good afternoon. Write your contacts in a private message, maybe I can help you.

 

[Karimov]

I have the same situation, sterling blocked my account for more than 2 years and I don't have access to the account. Sterling hasn't been responding to emails lately. I would be grateful if someone could recommend a good lawyer in Hong Kong