Good afternoon,
I want to share with you our experience of working with Sterling
We have a fully verified account with Sterling and Bizonex, which we use to accept payments from our customers and Stripe, and to make payments to our suppliers.
What works (to be more accurate, it worked before the transfers stopped):
1) Swift to receive funds
2) Sepa to receive funds
3) Most likely Bizonex works to receive funds, but we have not tried it
4) It was possible to send 1 refund to the Sepa client for 2000 EUR (It was executed with a delay of 1 day)
What does not work:
1) Cryptocurrency withdrawal from Bisonex (until 07/06/2022 withdrawals and exchanges worked fine, by normal I mean with a delay of 2 weeks, but it worked, other withdrawals for 140000 USDT still cannot be made for 31 calendar days)
2) Sepa transfer (to the client who required a transaction for the amount of 9519.56(EUR) (all documents were provided, the transfer was not sent, 9 calendar days have passed since the application was made and the documents were submitted)
3) Swift transfers (transfer for the amount of 516(USD), all documents were provided, the transfer was not sent, 66 calendar days have passed since the application and all relevant documents were submitted; transfer for the amount of 64341(EUR), all documents were provided, the transfer was not sent, 16 calendar days have passed since the application and submission of all documents; transfer for the amount of 9191 (EUR), all documents were provided, the transfer was not sent, 14 calendar days have passed since the application and submission of the documents))
4) Sepa transfers of the company's own funds to the company's account in another financial institution (To send the transfer, they asked to split the initial amount of the transfer - 78103.88 (EUR), the total amount was requested to be divided into 3 parts in the amount of 26031.32 (EUR), which currently hangs in pending for 2 days)
Due to the current situation, we are unable to fully carry out our business activities and settle accounts with our counterparties, which entails financial and reputational losses for us.
Support, cannot give specifics on dates, methods, conclusions and volumes, each time they have the same response “will be done by tomorrow”, when in reality it is not done, and I think everyone has a similar situation here.
There was an attempt to get a hold with one of the company's shareholder’s directly, and as you understand, this did not change anything.
If there are stakeholders who can influence the situation both inside and outside Sterling, I highly ask you to please contact me (@a112114)
P.S.
We hope we will be able to find a working solution to resolve these issues
websites
https://1sterling.com/https://bizonex.com/
I want to share with you our experience of working with Sterling
We have a fully verified account with Sterling and Bizonex, which we use to accept payments from our customers and Stripe, and to make payments to our suppliers.
What works (to be more accurate, it worked before the transfers stopped):
1) Swift to receive funds
2) Sepa to receive funds
3) Most likely Bizonex works to receive funds, but we have not tried it
4) It was possible to send 1 refund to the Sepa client for 2000 EUR (It was executed with a delay of 1 day)
What does not work:
1) Cryptocurrency withdrawal from Bisonex (until 07/06/2022 withdrawals and exchanges worked fine, by normal I mean with a delay of 2 weeks, but it worked, other withdrawals for 140000 USDT still cannot be made for 31 calendar days)
2) Sepa transfer (to the client who required a transaction for the amount of 9519.56(EUR) (all documents were provided, the transfer was not sent, 9 calendar days have passed since the application was made and the documents were submitted)
3) Swift transfers (transfer for the amount of 516(USD), all documents were provided, the transfer was not sent, 66 calendar days have passed since the application and all relevant documents were submitted; transfer for the amount of 64341(EUR), all documents were provided, the transfer was not sent, 16 calendar days have passed since the application and submission of all documents; transfer for the amount of 9191 (EUR), all documents were provided, the transfer was not sent, 14 calendar days have passed since the application and submission of the documents))
4) Sepa transfers of the company's own funds to the company's account in another financial institution (To send the transfer, they asked to split the initial amount of the transfer - 78103.88 (EUR), the total amount was requested to be divided into 3 parts in the amount of 26031.32 (EUR), which currently hangs in pending for 2 days)
Due to the current situation, we are unable to fully carry out our business activities and settle accounts with our counterparties, which entails financial and reputational losses for us.
Support, cannot give specifics on dates, methods, conclusions and volumes, each time they have the same response “will be done by tomorrow”, when in reality it is not done, and I think everyone has a similar situation here.
There was an attempt to get a hold with one of the company's shareholder’s directly, and as you understand, this did not change anything.
If there are stakeholders who can influence the situation both inside and outside Sterling, I highly ask you to please contact me (@a112114)
P.S.
We hope we will be able to find a working solution to resolve these issues
websites
https://1sterling.com/https://bizonex.com/
