Hi xxxxxxxxxxx,
As part of our AML/KYC policy, we’re reaching out to request some additional information related to your recent crypto deposit transaction [xxxxxxx].
Pending receipt of this information, transaction processing has been disabled for your account. We apologize for any inconvenience, but this verification process should be brief.
It is a standard, required procedure for financial institutions and other money service businesses to have a complete understanding of customers and their funding sources.
As such, we request supporting information regarding the origin of your crypto deposit transaction referenced above. In particular, please respond to this email and provide the following:
A screenshot of your account profile on the platform you used to send crypto to CEX.IO;
A screenshot with the corresponding withdrawal transaction to your CEX.IO account.
All the information you provided will be kept encrypted, safely stored as dictated by international regulatory requirements, and will not be used for any other purpose.
We appreciate your business and look forward to your reply.
Best regards,
Anita Hall
Account Management Team
CEX.IO
Hello xxxxxx
Thanks for your reply.
Could you please log into your Cloudbet account and take a screenshot of this outgoing transaction to CEX.IO? One more screenshot should show your email address registered on that platform or your full name.
The screenshots should be uncropped, full-sized (with the address toolbar visible), and taken from a desktop computer.
We rely on your help and await your reply.
Kind regards,
Helen Foster
Account Management Team
CEX.IO
Dear xxx
We respect your decision to share your experience and we are sorry that the latest situation could bring you inconveniences.
First and foremost, CEX.IO is a regulated cryptocurrency platform. You may check the details on our Legal and Security page: https://cex.io/legal-security.
As a law-abiding company that complies with international regulatory frameworks, we have established procedures and requirements we are not able to overcome. We're talking about KYC/AML policy designed to prevent money laundering, terrorist financing, drug and human trafficking, the proliferation of weapons of mass destruction, corruption, and bribery and to take action in case of any form of suspicious activity from its users.
The mentioned policy is based on the international standards for preventing illegal activity - customer due diligence (“CDD”). The main purpose of the AML/KYC procedure is to provide a safe trading environment for our users. More details on it can be found on our web page: Bitcoin Crypto Exchange - CEX.IO.
Please be advised that the procedure on our platform is performed by our Compliance Officers and implies a thorough investigation of all the information provided by the customer. We'd like to inform you that it is indeed not fast because the details are checked manually and with all due diligence.
As per our check, the team is in constant communication with you and responses to every message of yours.
We sincerely thank you for your understanding.
On behalf of CEX.IO,
Social Networks Supervisor
200 USD in LItecoins (!!!!)
Hey check all incoming and outgoing tranfers.
I see EU regulation but Cex is in UK ?
