Wirexapp.com strange verification procedures!

[blizz]

Hello,

Have some of you seen the verification procedures for Wirexapp?

I tried several times yesterday to get my address verified with them, everytime they refused to approve the bank statement I send them even it is real and confirmed with my healthcare insurance card.

The address is like the following:

Name
address

state​

City
postal code

However, the field for state is not there so I had to put it behind the address on the same line, still they declined it and told me it has to be exact as on the bank statement!

I finally gave up and told them to close my account.

 

[JohnLocke]

Do you have a copy of the decline message?

 

[John Spectre]

I have their verification without problem.
Bank statement was accepted well.

 

[realcat]

My friend from UK recently got verified and they did not even ask for proof of address.

 

[Martin Everson]

I tried several times yesterday to get my address verified with them, everytime they refused to approve the bank statement I send them even it is real and confirmed with my healthcare insurance card.

Don't give up. The support staff I think are bots based in India who are complete imbeciles when it comes to address data. I will PM you the customer support team lead. He will be the only person who can apply common sense unfortunately.

 

[clemens]

Don't give up. The support staff I think are bots based in India who are complete imbeciles when it comes to address data. I will PM you the customer support team lead. He will be the only person who can apply common sense unfortunately.

LoL this sounds really interesting & funny.