I find the time to answer directly to a $0.99 customer if no one else in my company has done it quickly enough (for example on a Sunday). It’s not micromanagement, it’s due respect for the customer and his money.The ones who have built any serious company in their life at least once know that it's not only roses while developing a business.
To determine whether a company is serious or not, you should judge it based on data, and not by random "They haven't replied to me fast enough".
Thanks for taking the time to reply to my message.
Bankera certainly has the resources to answer all its clients and those aspiring to be, especially considering the amount they pay just to be taken into consideration. But Bankera deliberately decides not to do so.