Mentor Group Light (Private use!)
Exactly. Just to add, if you want to learn more, keywords are: MCMAATM (The Multilateral Convention on Mutual Administrative Assistance in Tax Matters), FATF (The Financial Action Task Force) and consequently AML/CFT regime (anti-money laundering and combating of terrorism financing regime).Sadly this is legally acceptable. It is what the sending bank and receiving bank signed up to in order to have a correspondence banking relationship with the reference bank . Plus Dubai is a grey listed country.
These measures, in fact, give the banks right to do practically anything (OK, perhaps except openly to steal your money).
+1Hopefully it all gets solved.
Fully understandableThis is really bad and now I am afraid of giving european customers again this bank details for payments.
Well, as claimed above, it is (IMO) almost surely related to the customer or to the customer's bank. As the customer's nature of business seems relatively innocent and the substance of transaction is really clear, perhaps with different banks in action it should not appear. BTW, could you disclose the names of the banks (customer's bank and correspondence bank)?