Hi my money also not transferred yet I am in big problem stuck in india I will also complain file to Dutch financial regulator.Hello my dear
Thank you very much. I think this is an issue with Customers support
The truth was that I was even surprised at the way and manner my account was closed
I didn't even know when they closed it and they didn't send me messages that they closed my account
When I could not log in after some days, I started contacting them. I got one reply after 3 days that YES, they closed my account without giving me any good reason. Then I started sending them emails asking how I can get my money in the account back and didn't hear from them again.
As of this morning I have sent more than 18 emails over a period of 3 weeks and still no reply. Have never seen that kind of thing before.
Because afraid when I saw a lot of complaints about the in Trustpilot
I have also sent messages to Verotel and still no response. very strange
So maybe it's their customer support that is the one creating problems for Bitsafe
Let me wait till friday this week at least for benefits of doubt that their customer support is slow to respond
So if I dont get reply by Friday I can now lodge a complaint with the Dutch financial regulator since it's now more than a month my account was closed without any reply from them