I’m currently experiencing issues with BONI. I initially deposited a small amount with the intention of making a much larger deposit later. Recently, I was unable to access my online account, and when I contacted the bank, they informed me they were having technical problems. They offered to send a statement upon request, which I received,it showed the correct balance, minus their fees.
Up until now, their responses have generally been prompt. However, since last Friday, their phone lines have been offline, which they attributed to a local outage. As of today, the phones are still down.
My main concern is with an outbound transfer I requested, which I’ve been told requires internal approval. It’s now been over a week with no confirmation or update. I’ve written to about six people at the bank since the weekend, but I haven’t received any response so far. This lack of communication and resolution is increasingly concerning.