As I know you have been in discussion with some of our staff in the company about this issue, contacting us was one step in the right direction, however, we do not have any agreement with the business partner you bought your service from, we don't even know this person or company, so now to your question "why should we help you ?"
Actually you turn a case between you and "unknown" into a CCLOGIC Ltd case, we know you are frustrated (so I would be) we also know that this may be your only option to get help, we already have tried to help you and replied quickly to all enquiries which we do hope you appreciated, we have been subject for much slandering by another competitor which was not directly but indirectly backed up by this "unknown" , now you try to gain help from us to solve the case between you and the "unknown company", even while we have not be paid at all for this! It is a very pity situation, while it isn't the first time this happened, if a reseller, resells our services again without informing us and without written approval, it is a violation of our terms, further the reseller get huge discounts on the services (while the commit to send x number of cases during a 12 months period to CCLOGIC ltd) to obtain a reseller agreement with us, it is required to deal directly with the client we don't won't to be in the middle actually to avoid such cases like this one.
We assume that the first reason for your choice to go with this "unknown company" was the difference of costs which they promoted them self with, at all days while we have been publishing articles, forum posts, press releases and information on our website we have said 1 important thing, be careful with the cheap service providers! there is a reason for why they can sell their services to a lower cost than we may be able to do.
When CCLOGIC Ltd get requests from new clients in regards to incorporate a company regardless if it is the Seychelles, Cyprus or Belize or to open a offshore bank account, we actually always ask lots of questions to figure out what the needs are and if it is legit business, that mean we already put a lot of time into something which we don't even know if we get paid for, I'm sure many of our forum readers can confirm this (which are not registered here but DO READ the forum) however, in order to spend that much time on certain new "potential" clients we will need to get paid for this at the end of the day, that brings up the fee, we know what we are doing and we know for sure, to incorporate a company or to open a bank account is not just that simple, but be sure that once we know exactly what it is one need, we deliver, sometimes with delays, but we deliver.
To go straight to the point, we will consider the situation and maybe even open the account for you but will require payment for it - we will let you know the outcome of this during the next week.
