hi group!
I have an inconvenience...
I have my ecommerce(wordpress + woocommerce) registered in the US, using Stripe as a payment processor, selling digital books ... everything works well if I process payments for example from Europe ...
But, when I want to receive payments from Latin America such as Argentina ... the banks there do not allow the purchase, I don't know what the reason is.
An entity says that I am in the "black list" but, I have checked absolutely everything and I do not appear in any of that,
Then they told me from the Stripe platform that it may be that this type of purchase is not allowed for the bank ... but, what they tried to buy was an e-book of 10 usd, so I'm in that trouble ...
Do you know what the possible problem might be?
If it is a configuration that I have wrong ... or is it part of the bank or the bank's processor, what could be the problem to solve it and that they can buy without problem?
because for example a client, they declined payment (who was told he was on the blacklist) asked to be allowed and they accepted the payment ...
I have an inconvenience...
I have my ecommerce(wordpress + woocommerce) registered in the US, using Stripe as a payment processor, selling digital books ... everything works well if I process payments for example from Europe ...
But, when I want to receive payments from Latin America such as Argentina ... the banks there do not allow the purchase, I don't know what the reason is.
An entity says that I am in the "black list" but, I have checked absolutely everything and I do not appear in any of that,
Then they told me from the Stripe platform that it may be that this type of purchase is not allowed for the bank ... but, what they tried to buy was an e-book of 10 usd, so I'm in that trouble ...
Do you know what the possible problem might be?
If it is a configuration that I have wrong ... or is it part of the bank or the bank's processor, what could be the problem to solve it and that they can buy without problem?
because for example a client, they declined payment (who was told he was on the blacklist) asked to be allowed and they accepted the payment ...
