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WIREX will have Documents

DerAufklaerer

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Apr 7, 2022
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Dear Txxxxxxxxxxx

It’s time that we got to know you better.

Wirex is committed to protecting our customers at every opportunity and ensuring the information and documentation we hold on our customers remain current and up to date. One of the most powerful tools we use to help us is to know a bit more about you and how you use our services. This means that occasionally, we may ask you to answer a few questions and provide documents regarding yourself and how you fund your Wirex account. And this is exactly why we are reaching out to you today.

Please don’t worry about this and there is nothing wrong with your account! We just need you to answer a few questions and provide us with some source of funds documents that will help us understand where the funds you used for your Wirex account are from. It’s a standard procedure and should not take you long to do.

Could you arrange for the following to be provided as soon as possible:

  • Please tell us what your occupation and annual income are;
  • Advise on your main source of income and provide proof in the form of an official document that clearly shows the source of your funds
For example, if your main source of income is your salary, we simply need you to provide a recent payslip, and a bank statement showing the funds being deposited. More examples and acceptable formats can be found at Source of funds/Source of wealth verification: Accepted documents

In addition to that, we would like to get a better understanding of your current and intended use of your Wirex account and your transactional activity. Please supply the following information and/or documentation:

  • What is thepurpose and intended use of your Wirex account? In other words, what do you use your Wirex account for?
  • Pleaseadvise on the purpose of the incoming fiat transfers from ADMIRAL MARKETS AS JORDAN LTD, RoboForex Ltd, UAB Eurlita between 5/2/2023 and 9/7/2023, and provide the supporting documentation confirming the source of this income.
If you have any questions about what type of documents you need to submit, we are here to help.

When you are ready to return the requested details, please ensure you do soby responding to this email.


Kind Regards,
Wirex Review Team

5772103:1308764
DISCLAIMER: The information and the attachments in this email may be confidential and legally privileged. Access to the contents of this message by anyone other than the intended recipient is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. If you have received this email message in error, please notify the sender immediately by email, facsimile, or telephone, and then delete/destroy the original message and all copies of it from your systems. Wirex cannot guarantee this email communication and associated attachments to be free of malicious code and assumes no liability for any loss or injury resulting from the contents of the message. The views expressed may not necessarily be those of Wirex, and unless otherwise noted in the text of the message, the message may not reflect official policy.

My Balance is ZERO
its no problen never used it but i NEED A CRYPTO solution

WISE - WIREX - Crypto Exchanger Kraken/Binance/Bitvavo

This here is now difficult

I have an icard ccount but this SEPA Outgoind costs 1-2 EUR
 
Last edited:
  • Wow
Reactions: jafo
If I explain to Wirex that I only send money to crypto exchanges, they will close the account because they are their own exchange service.
  • What is thepurpose and intended use of your Wirex account? In other words, what do you use your Wirex account for?
  • Pleaseadvise on the purpose of the incoming fiat transfers from ADMIRAL MARKETS AS JORDAN LTD, RoboForex Ltd, UAB Eurlita between 5/2/2023 and 9/7/2023, and provide the supporting documentation confirming the source of this income.
Apparently you also use wirex to receive fiat and not only send money to?
 
Update:

Dear xxxxxx

Thank you for your prompt reply and the documents provided.

Kindly send us the (government-issued) document showing that you are receiving thesocial benefits and the corresponding Bank statement confirming the receipt of income.


Also, please advise on the incoming fiat transfer from UAB Eurlita on 9/7/2023 and provide a supporting document.

In addition to this, please specify what was your main source of income between 4/6/2023 and 8/26/2023 and supply the supporting documentation.

Thank you for your kind cooperation.



Kind Regards,
Wirex Review Team

Very crazy
 
Update:



Very crazy
Just keep providing the information... then when authorised, cease using them.

As you've flagged up, and from here on out you will have Txt's flagged and then you end up with nothing but misery domestically with either tax/other.

In the UK people received funds from something called roll-bit, and had their accounts frozen, then their doors knocked down...

Use a better service provider
 
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Update to Wirex Terms and Conditions​

Dear Wirex Customer,

We are writing to inform you of change to our Terms and Conditions. Effective 22 January 2024, Wirex Digital Services s.r.l. will be the new entity providing cryptocurrency services, taking over from Wirex Digital d.o.o.

This change is a standard adjustment in our operations and will not affect the quality or availability of your services.

If you have concerns about how this might affect your services, please refer to the updated Terms and Conditions on our website. Should you require any assistance or have questions, our customer support team is readily available to help.

Thank you for choosing Wirex.

Kind regards,
The Wirex Team
 

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