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Coinbase payment gateway dont send e-mail?

We have noticed the same, they may have troubles to send out e-mails, I send their support a ticket but as expected no answer after weeks.

It is the same with blockchain.com that has troubles to send SMS once some payment arrives on your account, has not been working for years.
 
I get push notifications and emails when I receive coins or when the conversion has been done.
Just received ETH and converted to XLM and got a notification email for both transactions.