We recently contacted you to let you know about our change of banking service provider.
We’re pleased to tell you that the migration over to our new provider is now complete. This means that your bank account details used for SWIFT/SEPA payments have been replaced with new ones. These should be viewable in-app within 24 hours. After that, please contact Support if you’re not able to see them.
Going forward, please make sure to use these new details for any incoming bank transfers. If you regularly receive payments into your account, please remember to notify the sender of these changes.
I have to be fair to wirexapp they did this with zero downtime. Most other EMI's facing the same problems don't switch over so quickly and tend to send out emails about "payments being suspended while we fix technical issues"
WireX for business won't work anymore. Transfers are either rejected or stuck in "processing" status. Regulations for business accounts are different and more complex. That's why they still don't have a backup processor for the business accounts.
They may be able to do manual GBP transfers within the next few weeks. But only for GBP, no other currencies. Exchanging BTC/FIAT will continue to work. So in the worst case you can still take out your money via BTC and exhange somewhere else.
In order for your card and account to continue with uninterrupted services when the UK leaves the European Union (Brexit), your Issuer Terms will be updated in October 2020.
If you do not wish to agree to these new Issuer Terms you must close your card and account before October 2020. You will not be charged to close your card and account.
There will be no change to the services provided. However, the e-money services you currently receive will be provided by UAB Finansinės paslaugos “Contis“ rather than Contis Financial Services Ltd. This change will result in a change of governing jurisdiction to Lithuania and an updated complaints procedure. Please note, UK residents will not be effected by this change, but EU residents accounts will now be regulated by Lithuanian law.
These Issuer Terms will replace all previous versions of the Issuer Terms. You can read the new Issuer Terms here.