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Martin Everson

Offshore Retiree
Mentor Group Gold
Elite Member
But epayments said it was their choice to suspend activity did they not or did I get it wrong? If so it is their choice to resume it is it not? Or can they not resume cause the bank they work with has walked away?

A lot of these EMI's lie about the real problems.
 

void

Entrepreneur
But epayments said it was their choice to suspend activity did they not or did I get it wrong? If so it is their choice to resume it is it not? Or can they not resume cause the bank they work with has walked away?

A lot of these EMI's lie about the real problems.

hence the wise and fair regulator that should represent the customers and clarify the situation...

let say it's not a total scam and the money is still there on some bank account(s) - how difficult it could be to allow withdrawals and account closure (maybe after a simple due diligence if required by FCA)?

I don't know the truth about the situation but either way FCA has the power to ALLOW or FORCE them to do so - if not it's just another useless institution wasting public resources since this is the perfect example justifying their existence... huh?
 

Martin Everson

Offshore Retiree
Mentor Group Gold
Elite Member
I don't know the truth about the situation but either way FCA has the power to ALLOW or FORCE them to do so

You need to ask officially the FCA to intervene. As far as I know it was epayments decision to block funds and not FCA. If no one complained to FCA then nothing gonna happen. EMI's can block funds anytime they choose too. Part of keeping money in such a institution especially a Russian one is that one accepts these risks from time to time. We don't know what is really happening as epayments is just telling people what they want to them to know which may be far from the truth.

As someone that has dealt with this situation time and time again I would repeat stay clear of any EMI or bank involved with Russia and these things are less likely to happen.
 

amateur

New member
Well how to do that ? They answered to my question month agoo, redirecting me to another institution, and no answer until then from another institytuon ...?
 

Martin Everson

Offshore Retiree
Mentor Group Gold
Elite Member
Well how to do that ? They answered to my question month agoo, redirecting me to another institution, and no answer until then from another institytuon ...?

You need to chase them up and copy on the FCA on that email.
 

Martin Everson

Offshore Retiree
Mentor Group Gold
Elite Member
Well, thanks on the answer, but I am not sure I understand what You mean on? :) If You want/can, answer/help me, here or use PM... Thanks :)

When you said the FCA redirected you to another instiution then send an email again to that new instiution but this time copy onto that email the FCA in the Carbon Copy (CC) field.
 

amateur

New member
Ok, big thanks for this tip! :) They redirected me to the ombudsman, or something like that, I will repeat compliance using Your instructions, once again, thanks!
 

clemens

Corporate Services
Mentor Group Gold
When you said the FCA redirected you to another instiution then send an email again to that new instiution but this time copy onto that email the FCA in the Carbon Copy (CC) field.
That's a great way of doing it, not just in this case but always if two parties involved that direct you to a third one!
 

Admin

Forum Moderator
Staff member
What should be improved in your opinion?
Ohh my, there is a lot, I gave up on their entire account approval process, it was just a nightmare. Today I'm happy that I didn't make use of their operation.
 

mareinis

New member
Does anyone tried to sue e-payments ?
I suspect that the regulator cannot block other's money, and if e-payments management wanted to - they will allow people to take their money. Any thoughts?
 

KJK

Entrepreneur
I believe I already posted this here before. Ombudsman won't help you.
And FCA will tell you to contact ePayments.

So it is a catch-22, dead end.
 

humbless

New member
ePayments doesn't break the law in any way right now, so if you think to sue you have to file a lawsuit to FCA directly.
Many guys have already contacted lawyers, nothing you can make here.
However clients funds are under safeguarding, there are no worries about it. But FCA suspension doesn't have any deadlines, so we should be patient until ePayments meets all the requirements of FCA or their license to be revoked.
 
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